Covid - 19 How we can support you 

Published

As organisations across sectors continue to navigate the unprecedented business and communications challenges of COVID-19, we are committed to partnering with our clients through to recovery and can provide support and counsel on communicating throughout the crisis.

 

We are able to share key insights and best practice sourced from a global, cross-function team of experts advising clients on a range of COVID-19 issues – from communications strategy and crisis preparedness to employee safety and the important process of reopening workplaces.

 

Issues and crisis response

 

We can support you with all communications challenges and reacting to the issue as it impacts your business. Services include:

  • Senior strategic counsel
  • Policy interpretation and guidance
  • CEO communications
  • Employee engagement
  • B2B communications (including supply chain management)
  • Customer communications
  • Crisis preparedness and scenario planning
  • Media relations management
  • Media training
  • Brand safety
  • 24/7 On-call service

Real-time situation analysis

 

Driven by multi-language capabilities, our team can provide reports on trends, industry insight and share ongoing real-time incident alerts and news breakthroughs. Deliverables include:

  • Policy and guidance
  • Media conversation analysis
  • Brand perception analysis

Digital and hybrid live events

 

Conference+ provides a dynamic solution for the creation and delivery of your events. Made for organisations that are looking for ways to replace their old physical conferences, announcements and launches, the Conference+ platform and production service moves traditional events into the digital era. Whether your audience is fully remote, or a mixture of online and in-venue, digital engagement enriches the event experience.

  • Live and interactive video streams uniting speakers from multiple locations
  • A branded and secure viewing space on web and mobile – no software to download or install
  • Live chat messaging for audience participation, whether remote or in-venue
  • Archived video streams for review
  • A professional production and support team
  • User management, invite process and live analytics

Agile technology

 

Our team has a wealth of experience in building chatbot solutions for everything from customer service to automated community management, to tackling disinformation and managing stakeholder outcomes. Our agile team of developers are experienced in formulating quick and pragmatic solutions for consumer, enterprise and healthcare challenges, from behavioural change to knowledge sharing and social commerce. Services include:

  • Creative technology solutions
  • Digital development and deployment
  • Data science capabilities
  • Journey mapping
  • Audience segmentation

Healthcare expertise and advocacy

 

Grounded in science, our specialist healthcare experts meet every client need. Our accredited teams across Europe, including global hubs in London, Geneva and Frankfurt, comprise communications experts with diverse backgrounds, including scientists, PhDs, physicians, journalists, patient engagement experts, digital, consumer health and public health specialists. Services include:

  • Crisis and issues preparedness
  • Health policy initiatives
  • Patient advocacy and advocacy group relations
  • HCP engagement and alliance building
  • Patient audiences, social strategy and content channel planning
  • Corporate health communications

Employee engagement and change management

 

United Minds, our specialist employee engagement consultancy helps leaders transform their organisations, culture and employee experience. During the COVID-19 crisis we can help you:

  • Respond to the crisis – communicating with employees in the right way and helping them adjust to new ways of working
  • Reset the organisation – implementing the changes that will allow you to start operating again
  • Reinventing for the future – reassessing how, when and where work is done to increase performance and resilience

You can read more about how we recommend organisations Respond, Reset and Reinvent in our white papers and reports:

 

The Contribution Effect: Why contributions from both employer and employee is the secret to a committed, resilient & successful workforce
The Future of Work is Now: the Employee Experience Premium
The People Imperative: Putting Employees First Through the COVID-19 Crisis and Beyond